Terms of Service

TERMS & CONDITIONS


  1. SOIREE MUSIC BAR & DINING GENERAL TERMS AND CONDITIONS


  1. OPERATING DAYS & HOURS

  1. Soirée Music Bar & Dining opening hours vary between facilities. Please refer to Soirée Music Bar & Dining websites for hours of operation.

  2. Soirée Music Bar & Dining Management reserves the right to change the operations days and hours as it deems fit without prior notice.


  1. BOOKING & RESERVATIONS

  1. All prices are in Indonesian Rupiah (IDR).

  2. All prices are subject to government tax 10% and service tax 8%.

  3. Full payment is required to secure the booking and is non-refundable.

  4. Website reservation is not applicable for group booking. Group booking for special events will be treated as a group and arranged by our reservation team member.

  5. Accepted payment via online systems, bank transfer, debit/credit cards, and state credit cards.

  6. All prices are subject to change without prior notice.

  7. After completing the booking, an automatic e-booking confirmation will be emailed to the designated email.

  8. Guests must present the booking confirmation via hard copy or mobile device and ID upon arrival at reception. If guests are not able to present booking confirmation or valid ID in booking name, the reservation will be denied and no refunds will be provided.


  1. REFUND POLICY

    1. If management has to close the operation for any reason, prior reservations will be refunded 100% or as E-Voucher valid for 6 months with full amount of the paid booking.


  1. CANCELLATION AND NO-SHOW POLICY

  1. If the reservation is canceled, the deposit will not be refunded.

  2. Final payments are non-refundable and non-transferable.

  3. Failure to attend on the day of booking without any further notice is considered no show and any payments will be non-refundable.


  1. AMENDMENTS POLICY

  1. Date Change/Revised date are available with maximum 2 times requests. Requests must be submitted to our reservation team.

  2. Revised date is available within 180 days from the original booking date.

  3. The payment will be treated as a floating deposit, the rate will refer to the reschedule rate.

  4. Please note: reservations office hours are 5pm – 11pm daily. Requests outside of office hours will be responded to the following morning.

  5. Soirée Music Bar & Dining terms & conditions may be amended or modified without prior notice.

  6. Soirée Music Bar & Dining Reserves the right to change venue layout at any time without prior notice.

  7. We may close the complete beach club, specific areas and/or the beach on a permanent or temporary basis at any time. If your reservation is affected, Soirée Reservations will contact you as soon as possible and advise the alternatives.

  8. We reserve the right to modify these conditions at any time.


  1. LOSSES

  1. Soirée Music Bar & Dining is not responsible and will not be held responsible for any loss of personal belongings of Members, visitors and guests.

  2. Lost and Found matters should be directed to Housekeeping and will be recorded on the Lost and Found report by a Soirée Music Bar & Dining employee.


  1. WEAPONS

  1. No weapons, firearms or dangerous items are allowed inside the venue. The exception to this rule is Soirée Music Bar & Dining in-house Police or when Police or Army escort VIP Guests, Politicians etc.

  2. Armed members of Kuta, Lombok Polda forces are stationed at Soirée Music Bar & Dining entrances and seawall to act as a deterrent and take action if any act of terrorism is carried out on Soirée Music Bar & Dining property. They are stationed at Soirée Music Bar & Dining discretion.


  1. PROHIBITED ITEMS

  1. All bags and other goods in your possession will be checked upon entering Soirée Music Bar & Dining premises. Any items not permitted will be labeled and held by security until departure.

  2. Outside food is not permitted. Cake is allowed for special occasions and subject to food waiver.

  3. Outside beverages are not permitted. Wine/Champagne/Spirit are allowed depending on our bottle availability and subject to corkage fee.

  4. No professional photography equipment including video cameras, telescopic lenses or drones are allowed into the venue without prior arrangement with Soirée Music Bar & Dining Marketing Department.

  5. Animals are not permitted in the venue.

  6. Helium Balloons are not permitted. Decoration permit should be arranged in advance with our Management.

  7. Illegal substances are not allowed inside the venue. Indonesia carries severe penalties for possession of illegal drugs.

  8. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. The authorities will be notified immediately without warning.


  1. MANAGEMENT AND STAFF

  1. All members and guests agree to treat all Soirée Music Bar & Dining staff with the utmost decency and respect.

  2. Soirée Music Bar & Dining has zero tolerance to any disrespect towards Soirée Music Bar & Dining staff and customers and reserves the right to evict anyone upon a substantiated report of disrespect towards Soirée Music Bar & Dining staff or customers.


  1. CONDUCT OF PERSONS AT Soirée Music Bar & Dining

  1. Soirée Music Bar & Dining has a zero-tolerance policy for bad behavior that affects the enjoyment of other guests in our venues. The following acts will be deemed as breaches of the Soirée Music Bar & Dining rules:

  2. Subjecting another Member or Staff to physical or verbal abuse which shall include use of profanity and the threat of or actual violence and threatening, offensive or harmful conduct.

  3. Interrupting the operations of Soirée Music Bar & Dining by countermanding or questioning instructions issued to Staff by Management.

  4. Broadcasting and publishing or assisting therein, any statement which could be construed in the opinion of the Management as detrimental to the reputation of Soirée Music Bar & Dining, including its Members, Management and Staff.

  5. Management has been granted authority by the Operator to remove immediately from the Soirée Music Bar & Dining Venues any person breaching the Soirée Music Bar & Dining Rules relating to conduct.

  6. Soirée Music Bar & Dining reserves the right to evict immediately anyone (guest or complete group) causing excessive damage or nuisance or if unlawful activities occur. If required, the relevant Indonesian authority will be contacted. Soirée Music Bar & Dining decision is final and no-refund will be provided.


  1. INTERPRETATION OF SOIREE MUSIC BAR & DINING RULES

1.11.1. In the event of any ambiguity in the interpretation of the Soirée Music Bar & Dining rules, the Management’s opinion on the matter shall be final.


  1. ADULT ONLY AREAS

  1. Third floor area is adult only, 12 years and over. Children are not permitted in this area.


  1. CHILDREN

  1. Children must be supervised by an adult at all times. Supervision of children is the sole responsibility of the parent/guardian. Soirée Music Bar & Dining is not responsible for supervision of children or injury or damage that occurs on the premises from a result of children not being supervised.

  2. Children remain at all times the responsibility of a parent who is expected to ensure that they act in a reasonable manner without causing undue disturbance to other guests.


  1. DANCE FLOOR

  1. Guests using the dance floor do so at their own risk and responsibility.

  2. Probate attire must be worn at all times. Nudity is not allowed.

  3. No child is allowed in the dance floor area unless accompanied by an adult. Any adult bringing children into the dance floor shall be responsible for their safety.

  4. Soirée staff reserves the right to restrain and do what is necessary to any person who does not follow directions causing danger to themselves or others.

  5. Running around the dance floor area is not permitted.

  6. No metal articles, toys or toys of a hazardous nature will be permitted in the dance floor area.

  7. Soirée Music Bar & Dining shall not be held responsible for accidents to the guests using the dance floor and to any other persons in the vicinity of the dance floor area.

  8. Soirée Music Bar & Dining shall not be responsible for any injury, death or illness or any loss or damage in the Soirée facility whatsoever/howsoever caused; sustained or incurred out of, or in any way connected with the use whether proper or otherwise, of the dance floor area, whether defective or otherwise.


  1. SECURITY AND EMERGENCY PROCEDURES

  1. For the protection of Soirée Music Bar & Dining Facilities and Members/Visitors/Members’ Guests, all patrons are encouraged to familiarize themselves with all security and emergency measures implemented by Soirée Music Bar & Dining and in times of emergency, obey all instructions of Staff who will have been trained to handle such situations.


  1. LEGAL DRINKING AGE

  1. The legal drinking age in Indonesia is 21 years. Soirée Music Bar & Dining may request photo ID to show proof of age at any time.

  2. Alcoholic beverages will not be served to persons under 21 years.


  1. TABLE RESERVATIONS

  1. Table reservations may be released after 30 minutes from the reservation time if no one has arrived to confirm the booking.


  1. SPECIAL EVENTS


  1. ADDITIONAL TERMS AND CONDITION

  1. Additional terms and conditions may apply for Special Events. Please refer to the relevant web page for details.


  1. DISCLAIMER

  1. Soirée Music Bar & Dining shall not be responsible for any injury, death or illness or any loss or damage to property whatsoever/ howsoever caused, sustained or incurred out of, or in any way connected with the use, whether proper or otherwise, of any of the Soirée Music Bar & Dining Facility, whether defective or otherwise. Specifically, it is an ongoing condition of entry that all guests understand and accept:

  2. By your participation, you accept the inherent risks of possible injury or harm associated with activities at our beach club and the inherent risks associated with any activity in or near water.

  3. We will not be liable for any personal injury or loss where negligence cannot be attributed to the owners and staff of Soirée Beach Club Kuta, Lombok.

  4. All personal belongings are solely the guest’s responsibility. Soirée Music Bar & Dining takes no responsibility for lost, damaged or stolen items.

  5. Assume and accept all risks related to participation by them and their families in activities organized by Soirée Music Bar & Dining or undertaken in the Soirée Music Bar & Dining Facility.

  6. Grant permission to the Management, Staff and the Soirée Music Bar & Dining to act on their behalf according to their best judgment in any emergency affecting themselves and their Families which may occur whilst they are attending activities organized by Soirée Music Bar & Dining.

  7. Authorise Soirée Music Bar & Dining to arrange for them or their families to be administered such medical attention and to have them brought to a medical facility as deemed appropriate by Soirée Music Bar & Dining.

  8. Agree that all and any medical or hospitalization charges relating thereto will be entirely for their account and not be the responsibility of Soirée Music Bar & Dining.

  9. Specifically absolve Soirée Music Bar & Dining of any and all responsibility for personal accidents, injuries or damages sustained by them and their Families whilst in the Soirée Music Bar & Dining Facility or during their participation in activities organized by Soirée Music Bar & Dining.

  10. Release Soirée Music Bar & Dining irrevocably from any and all personal and corporate liability claims.

  11. Take out insurance cover deemed by them to cover activities to be carried out by Soirée Music Bar & Dining in relation to them and their Families.

  12. Acknowledge that Soirée Music Bar & Dining is not obliged to and may not purchase insurance coverage in respect of personal accidents, injuries or damages sustained by them and their Families during activities supervised by Soirée Music Bar & Dining Facility.

  13. Indemnify Soirée Music Bar & Dining in full against all claims, losses, damages, costs and expenses which Soirée Music Bar & Dining may suffer or incur as a result of or in connection with the breach by such Member, his Spouse (if any) or guests of any of these Rules and Regulations, or any applicable rules or regulations in use in any manner Soirée Music Bar & Dining, and each Member shall forthwith on demand pay in full to Soirée Music Bar & Dining such claim, losses, damages, costs and expenses.

  14. The Operator shall be solely responsible for any provision of finance to Soirée Music Bar & Dining and for ensuring that at all times; Soirée Music Bar & Dining complies with all statutes, rules, regulations and governmental and regulatory requirements applicable to the operation and business of Soirée Music Bar & Dining.

  15. Guests understand that photos and video footage may be taken for advertising, promotion, and marketing purposes.


  1. PRIVACY POLICY


  1. DATA PROTECTION, PRIVACY & SECURITY

  1. We have structured our website so you can visit us and obtain information easily. Once you choose to provide us with any information by which you can be identified, you can be sure that it will only be used in accordance with the data protection laws.

  2. We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please read this Privacy Policy carefully.

  3. In this Privacy Policy, references to “we” or “us” are to PT. Graha Kuta, Lombok Samudra as Soirée Music Bar & Dining, a company incorporated in Indonesia whose registered office is at Jl. Kuta, Lombok Cliff, Ungasan, Kuta Selatan, Kabupaten Badung, Kuta, Lombok 80361, who will be the controller of any personal data processed as described in this Privacy Policy

Types of Personal Data. We may collect and process the following types of personal information:

  1. Name, last name, and other identifying information.

  2. We may record your name, title, date of birth, and your nationality. 

  3. Your contact details and personal account or registration details.

  4. Your contact details including your email, telephone number (home, mobile, and/or business), home and/or office address, company name.

  5. Information about your reservations, bookings, and purchases.

  6. When you make a reservation with us, we collect and process your information, including details about your booking, prices, and date of your reservation or booking. In addition, we also collect and process information relating to your purchases.

  7. Information about your payment.

  8. When you have purchased tickets or other products we offer, payment is processed through a third party secure online payment gateway. Soirée Music Bar & Dining does not collect credit card details.

  9. Information regarding your travel.

  10. When you book with us, we process information related to your booking, such as your ticket, order confirmation, check-in (when you arrive) and special request (if any). At your request, we may also record any detailed information such as medical conditions to meet your medical needs or dietary requests you have or any additional assistance you require to help us serve you better.

  11. Your Soirée Music Bar & Dining membership.

  12. When you join our membership program, we collect your information, for instance name, nationality, date of birth, email and phone number. We also process your membership number, rewards and benefits, type and level of membership, check-in history, complaints, requests, and other information related to your membership.

  13. Our communication with you.

  14. When you send us an email, telephone, or other communication, or through our social media, we may register your communication with us. When you contact us, our customer service will register your questions, complaints, needs, or other purposes in our database. We may also collect information you choose to share with us, for instance, when you fill out our customer survey, fill out a suggestion or complaint form, or submit for a contest held by us. Should these contests be in conjunction with other partners, these partners will also have access to registration data.

  15. Use of our website, social media accounts, and other digital media.

  16. When you visit our website or social media accounts, we may collect information such as IP address, browser type, operating system, referring website, web-browsing behavior.


  1. SENSITIVE INFORMATION

  1. We consider certain categories of personal information such as medical conditions, special service requests, such as special meals, special assistance, or other special requests such as sensitive data. We may collect, use and share sensitive information with third parties for purposes stipulated in this privacy policy. For example, we keep records of customers who allegedly committed a crime or harmed the safety of others.

  2. You may also share your sensitive information with us, for instance, your medical condition because you need medical assistance or you have been permitted (with written evidence) to attend our venue with such a medical condition or you request a special meal we can offer which may refer to your religion. By providing information which may be considered as sensitive information, you agree that we may collect and process, including share this information to our third parties to help us tailor our service to you, as described in this privacy policy. If you choose to withdraw your consent, we may not provide the service which you have requested.


  1. COLLECTION OF INFORMATION

  1. Soirée Music Bar & Dining may collect your personal data in various ways, for instance when you make a booking, use our website, register for membership, purchase our products through one of our travel agency/partner websites, communicate with us via social media, reservations center, and other indirect channels.

  2. We may receive information about you from our group (Soirée Music Bar & Dining Group), partners, service providers, third parties contracted with us, or public authorities who are legally entitled to disclose that information.

  3. When you choose to use a third-party platform to make a booking, such as a travel agent, online sales agent, media partner, we may receive your personal data from them and you are also subject to their privacy policy. When you have purchased from our partners, they may share your booking reference, name, email, phone number and ticket number with us.


  1. USE YOUR INFORMATION

  1. By accessing our website via any means, including travel agency and other indirect channels, you agree that your personal information may be collected, stored, used and shared by us and our partners, third parties we work with, or other institutions that are legally entitled to inquire with us regarding legal matters, for any of the following purposes:

  1. to comply with legal interest and regulatory compliance requirements applicable within and outside the territory of Indonesia to Soirée Music Bar & Dining;

  2. to provide our services to you during your time with us.

  3. to identify you in relation to emergency purposes.

  4. to announce and notify you in connection to your booking with us;

  5. to enhance our promotional or marketing at Soirée Music Bar & Dining or with other parties contracted with us;

  6. to store your personal data for a period of time in accordance with applicable laws and regulations;

  7. to facilitate our membership program;

  8. to make a profile for consumer behavior.


  1. LEGAL BASIS FOR PROCESSING YOUR INFORMATION

  1. Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

  2. However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.

  3. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).

  4. Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.


  1. DISCLOSURE OF YOUR INFORMATION

  1. We may disclose your personal information to third parties for the following purposes:

  1. To facilitate your bookings with us.

  2. To provide your booking arrangement with us, we may disclose your personal data with our group (Soirée Music Bar & Dining) and other companies involved. When you purchase our services through a travel agent or other third party, we also disclose your personal data.

  3. To support services, we are associated with your booking.

  4. We cooperate with third parties to provide our services, such as IT support provider, social network provider, marketing agencies, bank, our insurance provider, hotels. All such third parties will be required to adequately protect your personal data and only process it in accordance with our instructions.

  5. To support our membership program.

  6. We disclose your personal data to our group (Soirée Music Bar & Dining), bank, and our affiliated partners, when you use your membership to purchase products or services within our group or partners.

  7. To comply with legal obligations.

  8. If we are under a duty to disclose or share your information in order to comply with any legal obligation, or ordered by authorized institutions, or in order to enforce or apply our policies and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organizations for the purposes of any criminal offenses.

  9. To enhance our marketing purposes.

  10. We may disclose your personal data within our group or third parties contracted with us for direct marketing purposes.

  11. These parties’ use of your personal data may be subject to their own privacy policies and which we suggest you familiarize yourself with in the relevant circumstances set out above.


  1. YOUR RIGHTS

  1. You have the following data protection rights:

  1. You can request access to and be entitled to update and amend your personal data for our membership program.

  2. In addition, you can object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by emailing us to info@whiterockKuta, Lombok.com with subject “Customer Rights-Data Protection”.

  3. Similarly, if we have collected and processed your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. However, if you withdraw your consent, please be informed that it may have implications to our service provided to you.

  4. You are welcome to exercise any other rights under applicable data protection law and regulations by emailing us to info@whiterockKuta, Lombok.com with subject “Customer Rights”.


  1. UPDATING THIS PRIVACY POLICY

  1. Soirée Music Bar & Dining may transfer your personal data to countries other than your country of residence. We take this measure in order to fulfill your booking arrangements or because our group companies, partners, or service providers have operations in countries across the world. Where necessary, Soirée Music Bar & Dining will endeavor adequate protection to comply with the requirements or international data transfer under applicable data protection laws.


  1. CONTACTING SOIREE MUSIC BAR & DINING

  1. If you have any questions, comments or complaints about this Privacy Policy, please contact us using the details below with clear subject (PRIVACY POLICY) to: PT. Suara Cipta Nuansa, Address: Jl. Mawun, Kuta, Kec. Pujut, Kabupaten Lombok Tengah, Nusa Tenggara Barat,  83573. email: info@soireelombok.com.

The agreement is made in the Republic of Indonesia and shall be governed by and constituted in accordance with the laws of the Republic of Indonesia. Any disputes will be settled in Kuta, Lombok, Indonesia.

Payment constitutes acceptance of all Soirée Music Bar & Dining terms and conditions.

Upon entry to any Soirée Music Bar & Dining venue, guests acknowledge and agree to all of the above terms and conditions.